Responsible to

Volunteer Coordinator (VC)

Support from

Staff, Volunteers & Volunteer Coordinator

Purpose of role

Help clients through their trauma of elder abuse onto a pathway of recovery by building a friendship based on trust and respect

Description of tasks

Building a rapport with client over the phone

Weekly phone call to your client, supporting them by listening to them, working towards goals, could include advocating on their behalf

Working towards reintegrating clients back into their community if they have become isolated due to elder abuse

To be able to recognise and work within personal and organisational boundaries

Help your client with agreed activities

Time commitment

Committed to the role for at least 6 months

Minimum of 4 hours each week – can be during the day, evenings or weekends (and can be split depending on the requirements of the client, e.g. 2 hours one day and 2 hours another)

Skills and qualifications

We look for people who understand and empathise with the service objectives, who have relevant experience and who can demonstrate a professional but friendly approach

Good listening and communication skills essential.

Patience and tact

A caring, empathetic, sensitive manner and a non-judgemental approach


To be able to recognise and work within personal and organisational boundaries

Understanding of confidentiality (working within AEA policies and procedures

Commitment to understanding the needs of older people

Willingness to help raise self-esteem/confidence through a positive relationship between you as the volunteer and the client

Ability to work independently

Training and support

Induction training (2 days, that can be split over 4 half days. Weekend training may be an option)

On-going support is provided

Training programme with accredited and non-accredited training advice and guidance is also available.


Lunch & Travel expenses will be reimbursed

Benefits to the volunteer

This opportunity will allow volunteers to use and develop their skills. Our volunteers will join an exciting and dynamic organisation and help us to work towards a safer community for all elderly adults across the UK. Access to AEA Elder Abuse Recovery Service (EARS) Training courses which covers areas such as: Health & Safety, Lone Working, Adult Safeguarding,

One-to-one support

The satisfaction of knowing that you play a pivotal role in aiding an older person’s recovery from abuse

Impart your time and skills for the benefit of survivors of elder abuse & their families

Valuable experience of volunteering that you can add to your CV


You will be required to supply two references, one being your current or most recent employer

Both of which must have known you for at least two years


This role will be subject to a DBS check – carried out following completion of training

Click on the button to complete the online application form:       Application form