One key way in which we address elder abuse is through our unique confidential freephone helpline, which provides information, advice and support to victims and others who are concerned about or have witnessed abuse, neglect or financial exploitation.

The helpline is available in England -  Monday to Friday, 9am to 5pm - and will not show up onHelpline worker your phone bill. Each of the four nations that make up AEA has its own service accessed via the same number, and callers can choose to speak to somebody in England just by following a simple prompt when they call. The lines can get busy so please do leave a message if you cannot get through immediately and would like to be called back. We will always aim to get back to you as quickly as we can.

The helpline not only provides direct advice and help to people who may be in danger of experiencing abuse but they also provide unique information on the nature, circumstances and dynamics of elder abuse. Ring us on: 080 8808 8141.

Although we would always encourage you to call if you are unsure about a situation you can also read our Frequently Asked Questions section for more information about abuse, its circumstances and what can be done in response.

We are looking for additional volunteers for the helpline in England. If you could be interested you can find out more here.