What we do Our Services Helpline Helpline One key way in which we address elder abuse is through our unique confidential freephone helpline, which provides information, advice and support to victims and others who are concerned about or have witnessed abuse, neglect or financial exploitation. The helpline is available in England, Wales, Scotland and Northern Ireland - Monday to Friday, 9am to 5pm - and will not show up on your phone bill. Each nation has its own service, and callers can choose their relevant nation at the outset. The helpline not only provides direct advice and help to people who may be in danger of experiencing abuse but they also provide unique information on the nature, circumstances and dynamics of elder abuse. Ring us on: 080 8808 8141. Or, why not volunteer to be a helpline information officer ? Whether you live in England, Wales, Scotland or Northern Ireland, we would appreciate your help and support. Read our Frequently Asked Questions section for more information about abuse, its circumstances and what can be done in response.