Responsible to

Volunteer Coordinator/Peer Development Officer

Support from

Volunteer Coordinator, Peer Development Officer, other staff and volunteers

Purpose of role

To be a first point of contact for queries in EARS

Assisting the Volunteer Coordinator with any administration duties seen as appropriate, contributing to the efficient running of EARS

Description of tasks

Maintaining the EARS manual and electronic administrative systems

Responding to general enquiries to the service.

Researching and exploring, through telephone and email enquiries, groups and services for potential joint work with EARS

Arranging meetings, in liaison with Volunteer Co-ordinator

Preparing and sending out Information and Volunteer Application packs

Inputting volunteers’ applications and information into records and databases

Assisting with preparation of training and promotional materials

Distributing publicity and promotional materials

Occasional other duties as and when required

Time commitment

1 day or 2 half days per week

For a minimum of 3 months

Skills and qualifications

Good communication skills, both orally and written

Attention to detail in administrative tasks

Experience of and confidence working with Microsoft Office, particularly Word, Excel and PowerPoint

Ability to use your own initiative

A friendly, professional and welcoming manner

An understanding of and interest in the needs of older people

Training and support

Regular catch-up meetings/discussions with Volunteer Coordinator in office and/or via telephone/Skype, as appropriate

Induction (1 day, can be split over 2, and there may be an option of weekend training)

On-going training will be provided


Travel to office (when required)

Travel and lunch costs provided for any training/events attended

Click on the button to complete the online application form:       Application form