They will ask you for some information about yourself (unless you wish to remain anonymous, which you are entitled to do), the person you are concerned about, the alleged abuser and what you have seen or heard. These questions can sometimes be asked by an access team. After they have taken these details they will let you know who they will pass the information on to.

If they are satisfied that the person you are referring to them meets their legal definition for investigation (a vulnerable adult, an adult at risk, or a similar definition) then they have an obligation to respond, and they will contact anyone they need information from and/or undertake visits.

An important part of protecting someone is talking to them, and taking action in a way that would not put them at greater risk. When a referral is made, a decision should be made quickly about what action is needed, for example further enquiries may be needed to look into the issue. The length of time this takes will depend on what is involved, the level of risk and - as far as possible - the person’s wishes.

Depending on the nature of the concern and the person affected the adult safeguarding/protection representative may refer the person to someone else for help.  They should inform you of what is happening as soon as possible.

If you are not happy with the actions taken you can complain to the Council's/Local Authorities complaints department.