We are unable to take on individual cases or provide advocacy as a general function The helpline's main role is to provide guidance and information to the public to enable them to address their abuse concerns. The information we provide most often equips callers with enough knowledge and information to enable them to make informed decisions on how they may proceed.

If we feel that an enquirer is in a vulnerable position, and we believe that they may not be able to act on the advice and information given to them, we will seek to help them engage with the appropriate agencies and services. We only do this with their consent.

In exceptional situations, where there is an immediate risk to life or limb or where a situation impacts on multiple victims, we will make reports/referrals to statutory agencies. This is in line with our wider duty of care.