Helpline Volunteers - Apply now

Our Helpline service is run by a Helpline Manager and employs 1 paid Helpline Operator and a number of volunteers who assist with answering calls as well as administrative tasks.   We offer callers time to talk about their concerns about elder abuse, whether as a victim, concerned family member, friend or professional. We give callers support, and help them to get in touch with the appropriate services available to them. We also liaise with service providers in order to assist our vulnerable callers.  

All our volunteers receive training to be able to support callers appropriately. You will receive training in Telephone Helpline skills, so that you are aware of how to support distressed callers, and learn how to support and encourage them to share their difficulties. You will also be briefed on agencies that we can signpost callers to, depending on the type of problems they are experiencing.